Frequently Asked Questions
What if my tree is inaccessible by a large truck? Can it still be trimmed or removed?
Yes, even if a tree is inaccessible by a large truck, there are other methods and
equipment we can use to trim or remove it. We regularly use ropes and modern tree
climbing techniques to access hard to reach trees. Our experienced team can evaluate
the situation and determine the best approach.
Do I need to be home while the work is being done?
No, you don’t necessarily need to be home during the procedure. However, it’s recommended to be available either in person or over the phone in case any questions or issues arise.
Will my grass be damaged?
We pride ourselves in zero and low impact tree work. We take every practical precaution to ensure that your yard is undamaged during the project. It is our goal to leave your property better than we found it. The use of ground protection mats and rubber tracked equipment allow us to have virtually no impact on your grass and landscape.
Do you need payment up front? Or a deposit?
No. Full payment is due after completion unless otherwise noted. We don’t take deposits for most residential tree projects.
What happens to the tree material that is removed from my property?
The removed tree material is typically chipped into mulch or taken away for recycling. We can also leave the wood chips for the homeowner if they wish to use them in their gardens. Occasionally we can put you in touch with a mobile sawmill service to salvage lumber from certain high value logs.
Do I need a permit to remove a tree or have any tree work done on my property?
Depending on your local regulations and the specific tree work, a permit may be
required. It’s always best to check with your local municipality or governing body before
proceeding with any tree-related work. Please reach out if you’d like help navigating this process or need more information regarding tree permits and ordinances.
Do you carry insurance? Are your employees covered should they get injured on my property?
Yes, our company is fully insured, which covers potential property damage and injuries. Our employees are also covered under workers’ compensation, ensuring that they are protected in the event of an injury on your property. Please send us an email if you need any certificates or verification.
My neighbor’s tree overhangs my property; can I have it cut back?
In most cases, you have the right to trim branches that overhang your property up to the property line. However, it’s important to communicate with your neighbor beforehand and to ensure you don’t damage the tree’s health. As arborists we can help you make the best decision about encroaching branches or trees.
I have a property full of trees. Most of them are really big. They really make me nervous during storms. Can you come take a look and make sure they're safe?
We would love to! Risk management and proper tree care are extremely important to us. Please reach out to set up a tree assessment and consultation.